FAQ – Pilipalast

Frequently Asked Questions

Any questions for products

What is PiliPalaStar Gift?

PiliPalaStarGift offers unique, high-quality gifts such as vinyl-feel CDs and aromatic diffusers, blending music and relaxation into elegant packages

How do I place an order?

Simply browse our products, add your favorite items to the cart, and proceed to checkout. Follow the prompts to complete your purchase

What payment methods do you accept?

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How long does shipping take?

Shipping times vary based on your location. Typically, orders are processed within 1-2 business days and delivered within 6-12 business days(include the international express)

What is your return policy?

We offer a 30-day return policy on all unused and unopened items. To initiate a return, please contact our customer service team at info@pilipalastargift.com

What if my item arrives damaged?

If your item arrives damaged, please email us at info@pilipalastargift.com with your order number and photos of the damage. We will resolve the issue as quickly as possible

How can I contact customer service?

For any inquiries, please email us at info@pilipalastargift.com or fill out the contact form on our website. Our customer service team is available Monday through Saturday, from 9 AM to 6 PM (EST)