At Pilipalastar gift store, we are committed to providing high-quality products and ensuring your satisfaction. We offer a comprehensive warranty to cover any manufacturing defects and issues with our products. Please read the details of our warranty policy below.

Warranty Coverage

1. Duration of Warranty
All PiliPalaStarGift products come with a one-year limited warranty from the date of purchase.
2. What is Covered

• Manufacturing defects
• Material defects
• Functional defects

3. What is Not Covered

• Normal wear and tear
• Damage caused by misuse, neglect, or accidents Unauthorized modifications or repairs

• Products purchased from unauthorized resellers

How to Make a Warranty Claim

Step 1: Contact Us

If you believe your product is defective and falls within the warranty period, please contact our customer service team at info@pilipalastargift.com.

Provide the following information:

• Your order number
• A detailed description of the issue
• Photos or videos of the defect

Step 2: Assessment

Our customer service team will assess your claim and determine if the issue is covered under the warranty. 

Step 3: Resolution

If your claim is approved, we will offer one of the following resolutions:

• Repair the defective product
• Replace the defective product with a new one
• Issue a refund if a repair or replacement is not possible

Important Notes

• Please retain your original receipt or proof of purchase as it is required for all warranty claims.
• The warranty is non-transferable and only applies to the original purchaser.
• For products purchased through authorized resellers, please contact the reseller directly for warranty support.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at info@pilipalastargift.com. We are here to help and ensure you have a positive experience with PiliPalaStarGift..