Return and Refund PolicyAt PiliPalaStarGift, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help. Please review our return and refund policy below.

Returns

1. Eligibility for Returns

• Items must be returned within 30 days of the delivery date.
• Items must be unused, in the same condition that you received them, and in their original packaging.
• A receipt or proof of purchase is required for all returns.

2. Return Process

• To initiate a return, please follow these steps:
• Contact our customer service team at info@pilipalastargift.com with your order number and reason for return.
• Once your return request is approved, we will provide you with a return shipping label and instructions on how to send your item back to us.
• Pack the item securely in its original packaging and include all original materials.

Refunds

1. Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process your refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer's policies.

2. Partial Refunds

• In certain situations, only partial refunds are granted:
• Items with obvious signs of use
• Any item not in its original condition, damaged, or missing parts for reasons not due to our errorItems returned more than 30 days after delivery

Exchanges

If you need to exchange an item for a different size, color, or another item, please contact us at info@pilipalastargift.com. Exchanges are processed similarly to returns. Once we receive your original item, we will send out the new item.

Shipping Costs

1. Return Shipping Costs

For approved returns, we will provide a prepaid return shipping label.If the return is due to our error (e.g., you received an incorrect or defective item), we will cover the return shipping costs.

2. Original Shipping Costs

Original shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Late or Missing Refunds

• If you haven’t received a refund within the expected time frame, please follow these steps:
• Check your bank account or credit card statement again.
• Contact your credit card company; it may take some time before your refund is officially posted.
• Contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and still have not received your refund, please contact us at info@pilipalastargift.com.

Contact Us

If you have any questions or need further assistance with returns and refunds, please contact our customer service team at info@pilipalastargift.com. We are here to help and ensure your shopping experience with PiliPalaStarGift is a pleasant one.